Updated June 8, 2020

Dear Highlands Inn family,

We are happy to announce that on Friday June 5, 2020, we will begin to welcome guests in accordance with our  Governor’s COVID-19 Reopening Guidance, which can be viewed here.

In order to protect the health and safety of our guests, our staff, and our community, our guidelines are as follows:

At this time we will be welcoming New Hampshire residents only.  As of June 18th, we will be welcoming guests from all states.

We will limiting the number of guests staying at the Inn, at any one time.

In accordance with COVID-19 reopening guidelines, at the time of check-in, all guests will be asked the following questions:

a. Have you been in close contact with a confirmed case of COVID-19?
b. Are you experiencing a cough, shortness of breath or sore throat?
c. Have you had a fever in the last 48 hours?
d. Have you had changes in your sense of taste or smell ?
e. If you answered yes to any of these questions, please do not put our employees and other guests at risk and come back another day when you feel better. Any deposit will be returned.
f. A version of this checklist should be included in reservation confirmations.*

In addition, Guests from outside of New Hampshire will be required to sign the following statement:

By signing this statement I, ___________________ (name) attest that myself and all of the individuals staying with me in my rented room have been quarantined** at home for the past 14 days.

 **The definition of quarantine in this instance means that the person or people registering to stay at this lodging facility have remained isolated at home for the past 14 days, going into the community only for necessities. In addition, when outside of the home, I/we have maintained social distancing and worn a face covering when less than six feet from another person.

*COVID-19 Reopening Guidance

Because New Hampshire does not yet allow indoor dining, we are not permitted to serve breakfast in the dining room.  We will be providing “grab and go” items and coffee/tea for breakfast.  Restaurants will be expanding service to indoor dining as of June 15th, so we will be able to serve breakfast in the dining room after that date, while observing social distancing recommendations by keeping 6 feet between tables.  In order to meet this requirement, we will be having two breakfast seatings when necessary.

The pool area will be open, with socially distanced seating.  We will provide outdoor chairs and tables for relaxation and eating breakfast items.  The hot tub is open for use by two women from the same family at a time.

We encourage dining at local establishments.  We will provide a list of restaurants who are providing drive through, curbside, and/or outdoor dining.

We ask that you wear face coverings when you are in common spaces.

We will be enhancing our already robust cleaning routines, most of which already meet or exceed the CDC guidelines.  We will be following all universal guidelines as recommended.

In accordance with CDC guidelines, and in order to protect our staff and guests, we are unable to offer stay-over housekeeping service to your room.  We will provide new towels as requested, and assist you in disposing of used towels  and trash in a safe manner.

These guidelines are subject to change.  Therefore, we ask that you please check this page prior to each arrival.  We will be following our Governor’s recommendations and will adjust these guidelines when we can.

We appreciate your patience and support as we implement safety protocols.  We realize that The Highlands Inn is a space of connection.  It is our hope that you will still be able to find that, while still maintaining physical distance recommendations.

Your health and well-being is our primary concern.

Please call us with any questions.

We look forward to seeing you soon!

All our best,

Jenny and Gia